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Terms of Service

Terms of Service when using It's Your Venue as a Booking Platform

Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the It’s Your Venue Platform, you agree to comply with and be bound by these Terms of Service.

Last Updated: 19th June 2019

Thank you for using It’s Your Venue!

Terms") constitute a legally binding agreement ("Agreement") between you and It’s Your Venue (as defined below) governing your access to and use of the It’s Your Venue website, including any subdomains thereof, and any other websites through which It’s Your Venue makes the It’s Your Venue Services available (collectively, "Site"), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application") and all associated services (collectively, "It’s Your Venue Services"). The Site, Application and It’s Your Venue Services together are hereinafter collectively referred to as the “It’s Your Venue Platform”.>span class="Apple-converted-space">

When these Terms mention “It’s Your Venue,” “we,” “us,” or “our,” it refers to the It’s Your Venue company you are contracting with.

Our collection and use of personal information in connection with your access to and use of the It’s Your Venue Platform is described further in our Terms & Conditions.

Any and all payment processing services through or in connection with your use of the It’ Your Venue Platform ("Payment Services") are provided to you by one or moe It’s Your Venue Payments entities (individually and collectively, as appropriate “It’s Your VenuePayments") as set out further in our Terms & Conditions.

Hosts alone are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Listings and Host Services. For example, some cities have laws that restrict their ability to host paying guests for short periods or provide certain Host Services. In many cities, Hosts may have to register, get a permit or obtain a license before preparing food or serving alcohol for sale, however this may be different with only supplying food or beverages. Some cities may require a license to guide tours or to sail. Host are alone responsible for identifying and obtaining any required licenses, permits, or registrations for any Host Services they offer. Certain types of Host Services may be prohibited altogether. Penalties may include fines or other enforcement.

1. Scope of It’s Your Venue Services

1.1 The It’s Your Venue Platform is an online marketplace that enables registered users (“Members”) and certain third parties who offer services (Members and third parties who offer services are “Hosts” or “Suppliers” and the services they offer are “Host Services” or “Supplier Services”) to publish such Host /Supplier Services on the It’s Your Venue Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book such Host/Supplier Services (Members using suchservices are “Guests”). Host Services may include the offering of vacation or other properties for use ("Accommodations"), single or multi-day activities in various categories (“Experiences”), access to unique events and locations (“Events”), and a variety of other travel and non-travel related services. Supplier Services may include but are not limited to freelance event organisers, marquee hire & set up, food and beverage sales, staffing and filming/photography.

1.2 As the provider of the It’s Your Venue Platform, It’s You Venue does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings, Host and Supplier Services. Hosts and Suppliers alone are responsible for their Listings and Services. When Members make or accept a booking, they are entering into a contract directly with each other. It’s Your Venue is not and does not become a party to or other participant in any contractual relationship between Members, nor is It’s Your Venue a real estate broker or insurer. It’s Your Venue is not acting as an agent in any capacity for any Member, except as specified in the payment section of these Terms & Conditions.

1.3 While we may help facilitate the resolution of disputes, It’s Your Venue has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings orServices, (ii) the truth or accuracy of any Listing or Supplier descriptions, Ratings, Reviews, or other Member Content (as defined below), or (iii) the performance or conduct of any Member or third party. It’s Your Venue does not endorse any Member, Listing, Supplier or Host Services. Any references to a Member being "verified" (or similar language) only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by It’s Your Venue about any Member, including of the Member's identity or background or whether the Member is trustworthy, safe or suitable. You should always exercise due diligence and care when deciding to hire a venue/supplier, participate in an Experience or Event or use other Services, accept a booking request from a Guest, or communicate and interact with other Members, whether online or in person. Verified Images (as defined below) are intended only to indicate a photographic representation of a Listing at the time the photograph was taken, and are therefore not an endorsement by It’s Your Venue of any Host, Supplier or Listing.

1.4 If you choose to use the It’s Your Venue Platform as a Host, your relationship with It’s Your Venue is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of It’s Your Venue for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of It’s Your Venue.

1.5 To promote the It’s Your Venue Platform and to increase the exposure of Listings to potential Guests, Listings and other Member Content may be displayed on other websites, in applications, within emails, and in online and offline advertisements. To assist Members who speak different languages, Listings and other Member Content may be translated, in whole or in part, into other languages, It’s Your Venue cannot guarantee the accuracy or quality of such translations and Members are responsible for reviewing and verifying the accuracy of such translations. The It’s Your Venue Platform may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and noninfringement.

1.6 The It’s Your Venue Platform may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services may be subject to different terms and conditions and privacy practices. It’s Your Venue is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by It’s Your Venue of such Third-Party Services.

1.7 Due to the nature of the Internet, It’s Your Venue cannot guarantee the continuous and uninterrupted availability and accessibility of our Platform. It’s Your Venue may restrict the availability of the Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Platform. It’s Your Venue may improve, enhance and modify the Platform and introduce new it’s Your Venue Services from time to time.

2. Eligibility, Using the It’s Your Venue Platform, Member Verification

2.1 You must be at least 18 years old and able to enter into legally binding contracts to access and use the It’s Your Venue Platform or register an It’s Your Venue Account. By accessing or using the It’s Your Venue Platform you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.

2.2It’s Your Venue may make the access to and use of It’s Your Venue Platform, or certain areas or features of the Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting Ratings or Reviews thresholds, or booking and cancellation history.

2.3 User verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Member’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Members to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Members, (ii) screen Members against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Member, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available).

2.4 The access to or use of certain areas and features of the It’s Your Venue Platform may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions applicable to a specific area or feature of the It’s Your Venue Platform, the latter terms and conditions will take precedence with respect to your access to or use of that area or feature, unless specified otherwise.

3. Modification of these Terms

It’s Your Venue reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on the It’s Your Venue Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the It’s Your Venue Platform will constitute acceptance of the revised Terms.

4. Account Registration

4.1 You must register an account (“It’s Your Venue Account") to access and use certain features of the Platform, such as publishing or booking a Listing. If you are registering an It’s Your Venue Account for a company or other legal entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.

4.2 You can register an It’s Your Venue Account using an email address and creating a password, or through your account with certain third-party social networking services, such as Facebook or Google ("SNS Account"). You have the ability to disable the connection between your Account and your SNS Account at any time, by accessing the "Settings" section of the It’s Your Venue Platform.

4.3 You must provide accurate, current and complete information during the registration process and keep your Account and public Account profile page information up-to-date at all times.

4.4 You may not register more than one (1) Account unless we authorise you to do so. You may not assign or otherwise transfer your It’s Your Venue Account to another party.

4.5 You are responsible for maintaining the confidentiality and security of your Account credentials and may not disclose your credentials to any third party. You must immediately notify It’s Your Venue if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorised use of your Account. You are liable for any and all activities conducted through your It’s Your Venue Account, unless such activities are not authorised by you and you are not otherwise negligent (such as failing to report the unauthorised use or loss of your credentials).

5. Content

5.1 It’s Your Venue may, at its sole discretion, enable Members to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the It’s Your Venue Platform ("Member Content"); and (ii) access and view Member Content and any content that It’s Your Venue itself makes available on or through the Platform, including proprietary It’s Your Venue content and any content licensed or authorised for use by or through It’s Your Venue from a third party ("It’s Your Venue Content" and together with Member Content, "Collective Content").

5.2 The It’s Your Venue Platform, It’s Your Venue Content, and Member Content may in its entirety or in part be protected by copyright, trademark, and/or other laws of the United Kingdom and other countries. You acknowledge and agree that the It’s Your Venue Platform and It’s Your Venue Content, including all associated intellectual property rights, are the exclusive property of It’s Your Venue and/or its licensors or authorising third-parties. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the It’s Your Venue Platform, Content or Member Content. All trademarks, service marks, logos, trade names, and any other source identifiers of It’s Your Venue used on or in connection with the Platform and Content are trademarks or registered trademarks of It’s Your Venue in the United Kingdom and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the It’s Your Venue Platform, It’s Your Venue Content, and/or Collective Content are used for identification purposes only and may be the property of their respective owners.

5.3 You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the It’s Your Venue Platform or Collective Content, except to the extent you are the legal owner of certain Member Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by It’s Your Venue or its licensors, except for the licenses and rights expressly granted in these Terms.

5.4 Subject to your compliance with these Terms, It’s Your Venue grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and view any Collective Content made available on or through the It’s Your Venue Platform and accessible to you, solely for your personal and non-commercial use.

5.5 By creating, uploading, posting, sending, receiving, storing, or otherwise making available any Member Content on or through the It’s Your Venue Platform, you grant to It’s Your Venue a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to such Member Content to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Member Content to provide and/or promote the It’s Your Venue Platform, in any media or platform. Unless you provide specific consent, It’s Your Venue does not claim any ownership rights in any Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use or exploit your Member Content.

5.6 It’s Your Venue may offer Hosts and Suppliers the option of having professional photographers take photographs of their Services, which are made available by the photographer to Hosts and Suppliers to include in their Listings with or without a watermark or tag bearing the words "It’s Your Venue Verified Photo" or similar wording ("Verified Images"). You are responsible for ensuring that your Service is accurately represented in the Verified Images and you will stop using the Verified Images on or through the Platform if they no longer accurately represent your Listing, if you stop hosting or supplying the Service featured, or if your Account is terminated or suspended for any reason. You acknowledge and agree that It’s Your Venue shall have the right to use any Verified Images in advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. Where It’s Your Venue is not the exclusive owner of Verified Images, by using such Verified Images on or through the It’s Your Venue Platform, you grant to It’s Your Venue an exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of the protection), sub-licensable and transferable license to use such Verified Images for advertising, marketing and/or any other business purposes in any media or platform, whether in relation to your Listing or otherwise, without further notice or compensation to you. It’s Your Venue in turn grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use Verified Images outside of thePlatform solely for your personal and non-commercial use.

5.7 You are solely responsible for all Member Content that you make available on or through the It’s Your Venue Platform. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available on or through the Platform or you have all rights, licenses, consents and releases that are necessary to grant to It’s Your Venue the rights in and to such Member Content, as contemplated under these Terms and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or It’s Your Venue’s use of the Member Content (or any portion thereof) will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (iv) is violent or threatening or promotes violence or actions that are threatening to any other person; (v) promotes illegal or harmful activities or substances; or (vi) violates any of It’s Your Venue’s policies. It’s Your Venue may, without prior notice, remove or disable access to any Member Content that It’s Your Venue finds to be in violation of these Terms or otherwise may be harmful or objectionable to It’s Your Venue, its Members, third parties, or property.

5.9 It’s Your Venue respects copyright law and expects its Members to do the same. If you believe that any content on the It’s Your Venue Platform infringes copyrights you own, please notify us via email.

6. Service Fees

6.1 It’s Your Venue may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") and/or Suppliers (“Supplier Fees”) (collectively, "Service Fees") in consideration for the use of the It’s Your Venue Platform. More information about when Service Fees apply and how they are calculated can be found further in our Terms & Conditions.

6.2 Any applicable Service Fees (including any applicable Taxes) will be displayed to a Host/Supplier or Guest prior to publishing or booking a Listing or Service. It’s Your Venue reserves the right to change the Service Fees at any time, and we will provide Members adequate notice of any fee changes before they become effective.

6.3 You are responsible for paying any Service Fees that you owe to It’s Your Venue . The applicable Service Fees are due and payable and collected by It’s Your Venue pursuant to the Payments Terms, listed further in these Terms & Conditions. Except as otherwise provided on the It’s Your Venue Platform, Service Fees are non-refundable.

7. Terms specific for Hosts and Suppliers

7.1 Terms applicable to all Listings

7.1.1 When creating a Listing through the It’s Your Venue Platform you must (i) provide complete and accurate information about your Host and/or your Supplier Service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules or supplier limitations) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by It’s Your Venue. You are responsible for keeping your Listing information (including calendar availability) up-to-date at all times.

7.1.2 You are solely responsible for setting a price (including any Taxes if applicable) for your Listing (“Listing Fee”). Once a Guest requests a booking of your Listing, you may not request that the Guest pays a higher price than in the booking request.

7.1.3 Any terms and conditions included in your Listing, in particular in relation to cancellations, must not conflict with these Terms or the cancellation policy you have selected for your Listing.

7.1.4 Pictures, animations or videos (collectively, "Images") used in your Listings must accurately reflect the quality and condition of your Host or Supplier Services. It’s Your Venue reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution.

7.1.5 The placement and ranking of Listings in search results on the It’s Your Venue Platform may vary and depend on a variety of factors, such as Guest search parameters and preferences, Host requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Host Service, and/or ease of booking.

7.1.6 When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Host and/or Supplier Service(s) to the Guest as described in your Listing when the booking request is made. You also agree to pay the applicable Host and/or Supplier Fee and any applicable Taxes, which will be collected pursuant to the payment terms listed further in these Terms & Conditions.

7.1.7 It’s Your Venue recommends that Hosts and Suppliers obtain appropriate insurance for their Host and/or Supplier Services. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Guests (and the individuals the Guest has booked for, if applicable) while using your venue space or Supplier Service.

7.2 Listing Experiences, Events and other Host Services

7.2.1 To list an Experience, Event or other Host Service, you must create a Listing and submit the Experience, Event or Host Service to It’s Your Venue. To be considered for publishing on the It’s Your Venue Platform, Experiences, Events or other Host Services must at all times meet the high quality It’s Your Venue lists further on in these Terms & Conditions and meet Guest demand. It’s Your Venue reserves the right to decide, in its sole discretion, if a submitted Experience, Event or other Host Service will be published on the Platform.

7.2.2 When listing an Experience, Event or other Host Service you must, where applicable, fully educate and inform Guests about (i) any risks inherent to the Experience, Event or other Host Service, (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Experience, Event or other Host Service (including dress codes, equipment, special certifications or licenses, etc.).

7.2.3 When listing a Social Impact Experience you (i) represent and warrant that you are duly authorised to act on behalf of your Nonprofit and (ii) acknowledge and agree that all payouts will be directed to an account owned by your Nonprofit. You and your Nonprofit acknowledge that listing a Social Impact Experience does not create a commercial fundraising or co-venturer, or charitable trust relationship with It’s Your Venue and It’s Your Venue is not a professional fundraiser or commercial participator. Nonprofits are responsible for determining what, if any, portion of their Listing Fee is a charitable contribution and for providing Guests charitable tax receipts for any applicable charitable contributions. You and your Nonprofit are solely responsible for complying with all laws that apply to your organisation and your Social Impact Experience.

7.2.4 You represent and warrant that you (i) understand and comply with all laws, rules and regulations that may apply to your Experience, Event or other Host Service(s), and (ii) will obtain any required licenses, permits, or registrations prior to providing your Experience, Event or other Host Service(s).

7.2.5 You must provide an Experience, Event or other Host Service in person and may not allow any third party to provide the Experience, Event or other Host Service on your behalf, unless authorised by It’s Your Venue.

8. Terms specific for Guests

8.1 Terms applicable to all bookings

8.1.1 Subject to meeting any requirements (such as completing any verification processes) set by the Host or Supplier, you can book a Listing available on the It’s Your Venue Platform by following the respective booking process. All applicable fees, including the Listing Fee, Security Deposit (if applicable), Guest Fee, Supplier fee and any applicable Taxes (collectively, “Total Fees”) will be presented to you prior to booking a Listing. You agree to pay the Total Fees for any booking requested in connection with your It’s Your Venue Account.

8.1.2 Upon receipt of a booking confirmation from It’s Your Venue, a legally binding agreement is formed between you and your Host and/or your Supplier(s), subject to any additional terms and conditions of the Host and/or the Supplier(s) that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing. It’s Your Venue will collect the Total Fees upon the completion of the booking request or upon the Host’s and/or the Supplier(s) confirmation pursuant to thepayment terms listed further in these Terms & Conditions.

8.1.3 If you book a Host or Supplier Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Host and/or the Supplier and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Host and any Supplier involved. If you are booking for an additional guest who is a minor, you represent and warrant that you are legally authorised to act on behalf of the minor. Minors may only participate in an Experience, Event or other Host Service if accompanied by an adult who is responsible for them.

8.2 Booking Venues

8.2.1 You understand that a confirmed booking of an Event Space(“Event Booking”) is a limited license granted to you by the Host to enter, occupy and use the Venue for the duration of your stay, during which time the Host (only where and to the extent permitted by applicable law) retains the right to re-enter the Venue, in accordance with your agreement with the Host.

8.2.2 You agree to leave the Venue no later than the agreed time that the Host and you had previously specified at the time of confirmation of the booking. If you stay past the agreed upon time without the Host's consent (“Overstay”), you no longer have a license to stay within the Venue and the Host is entitled to make you leave in a manner consistent with applicable law.

8.2.3 A Security Deposit, and/or Card Details will be required for each and every event. Whether this will be both, or just one of the previously stated options, is down to the Host and/or the Suppliers of the Venue(s) and/or Supplier Services.

9. Booking Modifications, Cancellations and Refunds, Resolution Center

9.1 Hosts and Guests are responsible for any modifications to a booking that they make via the It’s Your Venue Platform or direct It’s Your Venue customer service to make ("Booking Modifications"), and agree to pay any additional Listing Fees, Host Fees, Supplier fees or Guest Fees and/or Taxes associated with such Booking Modifications.

9.2 Guests can cancel a confirmed booking at any time subject to the Listing’s cancellation policy. It’s Your Venue will be available to finalise any disagreements between Hosts, Suppliers and Guests.

9.3 If a Host cancels a confirmed booking, It’s Your Venue will work with the guest to find alternative dates and/or Venues. Reoccurring cancellations will lead to Venues, Suppliers or Guests being removed from the It’s Your Venue Platform.

9.4 In certain circumstances, It’s Your Venue may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions.

10. Ratings and Reviews

10.1 Within a certain timeframe after completing a booking, Guests, Hosts and Suppliers can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Any Ratings or Reviews reflect the opinion of individual Members and do not reflect the opinion of It’s Your Venue. Ratings and Reviews are not verified by It’s Your Venue for accuracy and may be incorrect or misleading.

10.2 Ratings and Reviews by Guests and Hosts must be fair, truthful and factual and may not contain any offensive or defamatory language.

10.3 Members are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party write a positive or negative Review about another Member.

11. Damage to Venues, Disputes between Members

11.1 As a Guest and/or a Supplier, you are responsible for leaving the Venue (including any personal or other property located at the Venue) in the condition it was in when you arrived. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Venue, excluding the Host (and the individuals the Host invites to the Venue, if applicable).

11.2 If a Host claims and provides evidence that you as a Guest have damaged a Venue or any personal or other property at a Venue ("Damage Claim"), the Host can seek payment from you through the It’s Your Venue. If a Host escalates a Damage Claim to It’s Your Venue, you will be given an opportunity to respond. If you agree to pay the Host, or It’s Your Venue determines in its sole discretion that you are responsible for the Damage Claim, It’s Your Venue will collect any such sums from you and/or against the Security Deposit (if applicable) and/or the Card details collected prior to the booking, required to cover the Damage Claim.It’s Your Venue also reserves the right to otherwise collect payment from you and pursue any remedies available to It’s Your Venuein this regard in situations in which you are responsible for a Damage Claim, including, but not limited to, in relation to any payment requests made by Hosts.

11.3 Members agree to cooperate with and assist It’s Your Venue in good faith, and to provide It’s Your Venue with such information and take such actions as may be reasonably requested by It’s Your Venue, in connection with any Damage Claims or other complaints or claims made by Members relating to Venues or any personal or other property located at a Venue. A Member shall, upon It’s Your Venue’s reasonable request and at no cost to the Member, participate in mediation or a similar resolution process with another Member, which process will be conducted by It’s Your Venue or a third party selected by It’s Your Venue or its insurer, with respect to losses for which a Member is requesting payment from It’s Your Venue.

12. Taxes

12.1 As a Host and/or Supplier you are solely responsible for determining your obligations to report, collect, remit or include in your Listing Fees any applicable VAT or other indirect sales taxes, occupancy tax, tourist or other visitor taxes or income taxes ("Taxes").

12.2 Tax regulations may require us to collect appropriate Tax information from Hosts, or to withhold Taxes from payouts to Hosts, or both. If a Host fails to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from payouts to you, we reserve the right to freeze all payouts, withhold such amounts as required by law, or to do both, until resolution.

12.3 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where your Venue is located may require Taxes to be collected from Guests or Hosts or Suppliers on Listing Fees, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Listing Fees set by Hosts and/or Suppliers, a set amount per day, or other variations.

  1. 13.Prohibited Activities

13.1 You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the It’s Your Venue Platform. In connection with your use of the Platform, you will not and will not assist or enable others to:

  • breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms & Conditions.
  • use the It’s Your Venue Platform or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies It’s Your Venue endorsement, partnership or otherwise misleads others as to your affiliation with It’s Your Venue;
  • copy, store or otherwise access or use any information, including personally identifiable information about any other Member, contained on the Platform in any way that is inconsistent withthese Terms or that otherwise violates the privacy rights of Members or third parties;
  • use the It’s Your Venue Platform in connection with the distribution of unsolicited commercial messages ("spam");
  • offer, as a Host, any Venue that you do not yourself own or have permission to make available as an event space or other property through the It’s Your Venue Platform;
  • offer, as a Supplier, any service, food, staff or supply of beverages that you do not own yourself or have the permission to make available for a Guest’s booking.
  • contact another Member for any purpose other than asking a question related to a your own booking, Listing, or the Member's use of the It’s Your Venue Platform, including, but not limited to, recruiting or otherwise soliciting any Member to join third-party services, applications or websites, without our prior written approval;
  • use the It’s Your Venue Platform to request, make or accept a booking independent of the It’s Your Venue Platform, to circumvent any Service Fees or for any other reason;
  • request, accept or make any payment for Listing Fees outside of the It’s Your Venue. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold It’s Your Venue harmless from any liability for such payment;
  • discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any abusive or disruptive behaviour;
  • use, display, mirror or frame the It’s Your Venue Platform or Collective Content, or any individual element within the It’s Your Venue Platform, name, any It’s Your Venue trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Platform, without It’s Your Venue’s express written consent;
  • dilute, tarnish or otherwise harm the It’s Your Venue brand in any way, including through unauthorised use of Collective Content, registering and/or using It’s Your Venue or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to It’s Your Venue domains, trademarks, tag-lines, promotional campaigns or Collective Content;
  • use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the It’s Your Venue Platform for any purpose;
  • avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by It’s Your Venue or any other third party to protect the It’s Your Venue Platform;
  • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the It’s Your Venue Platform;
  • take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the It’s Your Venue Platform;
  • violate or infringe anyone else’s rights or otherwise cause harm to anyone.

13.2 You acknowledge that It’s Your Venue has no obligation to monitor the access to or use of the It’s Your Venue Platform by any Member or to review, disable access to, or edit any Member Content, but has the right to do so to (i) operate, secure and improve the It’s Your Venue Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to Member Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Members agree to cooperate with and assist It’s Your Venue in good faith, and to provide It’s Your Venue with such information and take such actions as may be reasonably requested by It’s Your Venue with respect to any investigation undertaken by It’s Your Venue or a representative of It’s Your Venue regarding the use or abuse of the It’s Your Venue Platform.

13.3 If you feel that any Member you interact with, whether online or in person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to It’s Your Venue by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

14. Term and Termination, Suspension and other Measures

14.1 This Agreement shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or It’s Your Venue terminate the Agreement in accordance with this provision.

14.2 You may terminate this Agreement at any time via the "Cancel Account" feature on the It’s Your Venue Platform or by sending us an email. If you cancel your It’s Your Venue Account as a Host and/or a Supplier, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you cancel your It’s Your Venue Account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy.

14.3 Without limiting our rights specified below, It’s Your Venue may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.

14.4 (i) It’s Your Venue may immediately, without notice terminate this Agreement if (i) you have materially breached your obligations under these Terms, (ii) you have violated applicable laws, regulations or third party rights, or (iii) It’s Your Venue believes in good faith that such action is reasonably necessary to protect the personal safety or property of It’s Your Venue, its Members, or third parties (for example in the case of fraudulent behaviour of a Member).

14.4 (ii) In relation to 14.4(i), actions which will be held to result in a material breach include, but are not limited to: reoccurring late payments, reoccurring partial payment, failure to respond to communications, significant damages within a venue, the mistreatment of Supplier materials and/or possessions, disorderly behavior as Host, Supplier or Customer.

14.5 In addition, It’s Your Venue may take any of the following measures (i) to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, or if (ii) you have breached these Terms, applicable laws, regulations, or third party rights, (iii) you have provided inaccurate, fraudulent, outdated or incomplete information during the It’s Your Venue Account registration, Listing process or thereafter, (iv) you and/or your Listings, Host or Supplier Services at any time fail to meet any applicable quality or eligibility criteria, (v) you have repeatedly received poor Ratings or Reviews or It’s Your Venue otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) It’s Your Venue believes in good faith that such action is reasonably necessary to protect the personal safety or property of It’s Your Venue, its Members, or third parties, or to prevent fraud or other illegal activity:

  • refuse to surface, delete or delay any Listings, Ratings, Reviews, or other Member Content;
  • cancel any pending or confirmed bookings;
  • limit your access to or use of the It’s Your Venue Platform;
  • temporarily or permanently revoke any special status associated with your It’s Your Venue Account; or
  • temporarily or in case of severe or repeated offenses permanently suspend your It’s Your Venue Account.

In case of non-material breaches and where appropriate, you will be given notice of any intended measure by It’s Your Venue and an opportunity to resolve the issue to It’s Your Venue’s reasonable satisfaction.

14.6 If we take any of the measures described above (i) we may refund your Guests in full for any and all confirmed bookings that have been cancelled, irrespective of preexisting cancellation policies, and (ii) you will not be entitled to any compensation for pending or confirmed bookings that were cancelled.

14.7 When this Agreement has been terminated, you are not entitled to a restoration of your It’s Your Venue Account or any of your Member Content. If your access to or use of the It’s Your Venue Platform has been limited or your It’s Your Venue Account has been suspended or this Agreement has been terminated by us, you may not register a new It’s Your Venue Account or access and use the It’s Your Venue Platform through an It’s Your Venue Account of another Member.

15. Disclaimers

If you choose to use the It’s Your Venue Platform or Collective Content, you do so voluntarily and at your sole risk. The It’s Your Venue Platform and Collective Content is provided “as is”, without warranty of any kind, either express or implied.

You agree that you have had whatever opportunity you deem necessary to investigate the It’s Your Venue Services, laws, rules, or regulations that may be applicable to your Listings and/or Host Services you are receiving and that you are not relying upon any statement of law or fact made by It’s Your Venue relating to a Listing.

If we choose to conduct identity verification or background checks on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.

You agree that some Experiences, Events or other Host and/or Supplier Services may carry inherent risk, and by participating in those Host and/or Supplier Services, you choose to assume those risks voluntarily. For example, some Host Services may carry risk of illness, bodily injury, disability, or death; Supplier Services may also carry these risks and you freely and wilfully assume those risks by choosing to participate in those Host and/or Supplier Services. You assume full responsibility for the choices you make before, during and after your participation in a Service. If you have minors at a booking, you are solely responsible for the supervision of that minor throughout the duration of your Service and to the maximum extent permitted by law, you agree to release and hold harmless It’s Your Venue from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to that minor during the Host and/or Supplier Service or in any way related to your Service.

The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.

16. Liability

17.1 If you reside in the EU, It’s Your Venue is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. It’s Your Venue is liable for any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents. Essential contractual obligations are such duties of It’s Your Venue in whose proper fulfilment you regularly trust and must trust for the proper execution of the contract but the amount shall be limited to the typically occurring foreseeable damage. Any additional liability of It’s Your Venue is excluded.

17. Indemnification

You agree to release, defend (at It’s Your Venue’s option), indemnify, and hold It’s Your Venue and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms (ii) your improper use of the It’s Your Venue Platform or any It’s Your Venue Services, (iii) your interaction with any Member, participation in an Experience, Event or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) It’s Your Venue’s Collection and Remittance of Occupancy Taxes, or (v) your breach of any laws, regulations or third party rights.

18. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the It’s Your Venue Platform (“Feedback“). You may submit Feedback by emailing us, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

19. General Provisions

19.1 Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between It’s Your Venue and you pertaining to the subject matter hereof, and supersede any and all prior oral or written understandings or agreements between It’s Your Venue and you in relation to the access to and use of the It’s Your Venue Platform.

19.2 No joint venture, partnership, employment, or agency relationship exists between you and It’s Your Venue as a result of this Agreement or your use of the It’s Your Venue Platform.

19.3 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

19.4 If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

19.5 It’s Your Venue’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

19.6 You may not assign, transfer or delegate this Agreement and your rights and obligations hereunder without It’s Your Venue’s prior written consent. It’s Your Venue may without restriction assign, transfer or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, with 30 days prior notice. Your right to terminate this Agreement at any time remains unaffected.

19.7 Unless specified otherwise, any notices or other communications to Members permitted or required under this Agreement, will be in writing and given by It’s Your Venue via email, It’s Your Venue Platform notification, or messaging service (including SMS).

Terms of Service when using It's Your Venue as an Event Planner



Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the It’s Your Venue Platform, you agree to comply with and be bound by these Terms of Service.

1. Event Booking Details

1.1 All bookings will be regarded as provisional until a signed copy of these Terms & Conditions has been received from the client, along with a deposit for the required services, and only if accepted by It's Your Venue will the booking be confirmed. It's Your Venue is not under any obligation to continue holding provisional bookings beyond the given option date (usually 14 working days from the time of booking), if these have not been received. For the purposes of this Agreement “working days” shall mean Monday to Friday inclusive.

2. Price & Payment

2.1 All prices quoted by It's Your Venue may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of It's Your Venue.

2.2 Any query arising from an invoice must be notified to It's Your Venue in writing by the Client within 14 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.

2.3 It is strictly the responsibility of the representative of the Client confirming the booking to inform all relevant parties of the payment terms, as set out by It's Your Venue.

2.4 Deposit – A deposit of £50 (excluding VAT) is required on all bookings.The £50 deposit will be deducted from the 10% total cost fee.

2.5 Balance Due – the balance of the total fee shall be payable 14 working days prior to the event date or upon completion of a project, whichever is sooner.

2.6 Additional Expenses – any additional expenses or fees resulting from any changes made by the Client, that have not been quoted in the agreed proposal but subsequently incurred by It's Your Venue, will be invoiced separately after the event.

Payment will be due within 14 days of presentation, any queries thereon raised within 3 working days of presentation and payment shall be made in accordance with clause 2.9. It's Your Venue will agree any additional expenses or fees with the client prior to these being incurred.

2.8 Late Bookings – Should a booking be made within 10 working days of the event date, payment in full will be required to secure the event.

2.9 Methods of Payment

Cheque payable to It's Your Venue Ltd

Bank transfer: Details available upon request to henry.nash@itsyourvenue.com

The Client must inform It's Your Venue in writing (preferably by email) of any bank transfers.

3. Cancellation

3.1 This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the facilities for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced.

3.2 Should an event be cancelled, the following cancellation charges will apply and extend to the total charge which includes: any required accommodation, function room hire, equipment, pre-booked food and beverage charges. In addition, the client will settle any third party charges incurred by It's Your Venue on behalf of the client.

Cancelation Clause %

  • More than 120 working days prior to the event: Nil
  • 120 to 61 working days prior to the event: Nil
  • 60 to 15 working days prior to the event: 50%
  • 14 working days or less prior to the event: 100%

3.3 All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.

3.4 It's Your Venue reserves the right to cancel the client’s booking if there has been a change of more than 35% of the client’s original contract. Written notification will be sent to the client.

3.5 Any postponements of confirmed and contracted business will be considered as a cancellation in accordance with the above cancellation clause. However, provided the revised event date is agreed and takes place within 120 working days of the original event date, payments received by It's Your Venue from the client shall form a credit towards the future event.

The client shall, in that eventuality, be liable for any and all costs or expenses incurred by It's Your Venue as a direct result of the postponement.

4. Liability

On some events the activities that the Clients will undertake may be inherently dangerous although all guests are fully supervised throughout. As such neither It's Your Venue or its employees or agents shall be liable for any damage, loss, delay or expenses caused to the client, its employees, agents, licensees or invitees or any other persons attending the event except insofar as it results from the negligence of It's Your Venue or breach of contract. Please note that during particular events and on certain activities it may be necessary to request individuals to sign a liability waiver on the day of the event (although the same does not purport to exclude liability for damage to personal property of the Clients employees or staff or property damage caused to the Clients property or personal injury arising as a result of the negligence of It's Your Venue), in which instances It's Your Venue agrees to indemnify and hold the Client harmless against all such claims. It's Your Venue shall provide Public Liability insurance cover.

5. Force Majeure

It's Your Venue shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God (other than one arising from or related to directly or indirectly from volcanic ash), strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, and It's Your Venue shall be entitled to a reasonable extension of its obligations.

6. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

8. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.